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FAQ's

1. How can I place an order?

Click on each item that you require, at the bottom of the page select the quantity you require. Click the buy now tab to add to your cart. Once you have select all items you require, click the checkout tab and follow the on-screen instructions.

2. Can I order by phone or fax?

Order can be taken by phone by calling us on +44 (0) 1277 372729.

Unfortunately we do not take orders by fax.

3. What is the delivery time once I place an order?

Our aim delivery time is 7 working days from placement of order in the UK with slightly longer lead-times for Continental Europe and Scottish Highlands / Islands.

4. How do I create an account?

Click on the "Create an Account" tab at the top of the page and follow the on-line instructions.

5. What method of payment is accepted?

Credit and Debit cards can be used for on line orders, bank transfers with phone orders and cheques with postal orders.

6. How do I know my card details are safe?

All card transactions are conducted by RBS WorldPay through their secure system and no details are retained / recorded by Actwell International Ltd.

7. How do I amend my account?

Click on the "Log In" to access your account, then click on "My Account". Under the "My Account" heading, click on "View or Change My Account Information".

8. I have forgotten my username and/or password?

Click on the "Log In", then click on Forgotten Password and follow the on line instructions.

9. How do I amend my order?

Once you have processed your payment, your order cannot be amended unless you contact a member of staff before your order has despatched.

10. Can I review the status of my order?

"Log In" to your account. You can view the status of your recent orders by looking at the Overview" window or by clicking on "Show All Orders" you can view the status for each order number.

11. Can I cancel my order?

Once you have processed your payment, your order cannot be cancelled unless you contact a member of staff before your order has despatched.

12. I haven't received all my order?

If you do not receive all your order, check that there is no paperwork notifying you of a part shipment with a balance to follow. If there is no notification paperwork from us, contact us and we will either respond in writing or call you to resolve your problem.

13. Can I return my order for a refund?

As with food items nutraceuticals cannot be returned, non nutraceuticals can be returned and a full refund less shipping costs will be supplied.

14. Who do I contact if my product is damaged or incorrect?

If your product is damaged make sure you state it when signing for the goods and then email us via the "Contact Us Page" and we will respond either by email or phone.

15. What are browser cookies and how do I enable them?

A browser cookie is a small piece of information about your visit. The data in the browser cookie is sent back to the web server whenever the browser reconnects to the website. Our website stores information relating to your shopping experience, such as your login name, otherwise we will not know who you are. Enable cookies if you cannot log into your account or items are not showing up in your shopping basket.

Firefox:

1. Click the "Tools" menu. (On an Apple Mac, click the Firefox menu)
2. Select Options. (On an Apple Mac, select "Preferences".)
3. Click the "Privacy" tab.
4. Select the "Accept Cookies from Site" checkbox.
5. Click the "OK" button.


Internet Explorer 6 or 7:
1. Click the "Tools" menu.
2. Select "Internet Options".
3. Click the "Privacy" tab.
4. Click the Default button (or manually slide the bar down to 'Medium').
5. Click the "OK" button.

16. Can I view past orders online?

To view past order history. 1st log into your account. Click on "My Account", then click on "View" the orders I have made to see your order history.

17. What are your shipping costs?

Shipping costs are shown at order entry stage.

18. Can I collect my order?

At present we do not have a collection service as we offer free delivery to UK Mainland.

19. What happens if I am away from my delivery address when my order is delivered?

You will have a card put through your door to either arrange for a delivery at a time when you will be home or for you to collect from the local depot.

20. Can I have my order delivered to a different address from my home?

At time of order placement an alternative delivery address can be requested but it will require you to sign for it as this option of delivery is at your own risk.

21. Is there any discount for buying 12 months supply?

For all discounts see "Discount".

For customers who wish to take out a prepaid annual subscription, you receive quarterly deliveries totalling 12 bottles for the price of 11.

22. Can anybody sign for my order?

Anybody can sign for your order as long as they are deemed to be over 18 but the responsibility is yours once it crosses the threshold of the nominated delivery location.

23. Do all orders/deliveries have to be signed for?

All orders must be signed for by a person deemed to be over 18 years of age.

24. If the taxes on the products change, will I be asked for more money?

If you have prepaid prior to the tax legislation change you will get goods at the pre-changed price.

25. Can I pre-order goods?

Goods can be pre ordered as long as they are paid for and are to be despatched in a reasonable size quantity. If you are unsure please email us for clarification, by going to the "Contact Us" tab.

If you have any further questions please feel free to contact us.