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Privacy Policy
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Privacy
Policy
Actwell
International Limited ("Actwell") is a company incorporated
in England.
The
purpose of this statement is to set out how we use personal
information that we may obtain about you. By either registering as a
user of any services provided by Actwell on this website and by using
the Actwell website generally you agree to this use.
Use
of your Personal Information
1.
When you register and use this site:
-
You
will be asked to provide certain information such as your contact
details. We will store this data and hold it on computers or
otherwise. We will use this data to fulfil our agreement with you.
-
Some
of our services will require further details, for example, when
using the annual supply service, this will require further
information to set up and maintain your list and allow your chosen
product(s) to be delivered within date.
2.
We may use information that you provide or that is obtained by us:
(a) to register you with our website and to administer our
website services;
(b) for assessment and analysis (e.g. market,
customer and product analysis) to enable us to review, develop and
improve the services which we offer and to enable us to provide you
and other customers with relevant information through our marketing
programme. We may use your information to make decisions about you
using computerised technology, for example automatically selecting
products or services which we think will interest you from the
information we have. We may keep you informed of our products and
services by any of the following methods:
(including
products and services of other companies and organisations) which we
consider may be of interest to you. If you do not wish to receive
information of such products and services, please tick the opt-out
box provided when registering on this website.
(c)
To administer any prize draws or competitions you may enter.
3.
We may supplement the information that you provide to us with
information that we receive from third parties.
Fraud
Prevention
4.
In order to protect our customers and us from fraud and theft, we may
pass on information that we obtain from making identity checks and
other information in our customer records, including how you conduct
your account, to other Group companies, other retailers and to
financial and other organisations (including law enforcement
agencies) involved in fraud prevention and detection, to use in the
same way.
Disclosure
of Your Information
5.
We may give information about you to the following, who may use it
for the same purposes as set out above:
(a) To other companies in
the Group;
(b) To employees and agents of the Group to administer
any accounts, products and services provided to you by the Group now
or in the future;
(c) Agents who (on our behalf) profile your data
so that we may tailor the goods/services we offer to your specific
needs;
(d) To other organisations for the administration of prize
draws or competitions.
(e) To anyone to whom we transfer or may
transfer our rights and duties under our agreement with you;
(f)
If we have a duty to do so or if the law allows us to do so.
6. In carrying out the activities specified in this section, we may
transfer data to reputable companies outside the European Economic
Area. We take steps to ensure that your information will be afforded
the same level of protection as that required of us under applicable
UK data protection legislation.
Cookies
7.
New technologies are emerging on the Internet that help us to deliver
customised visitor experiences. In particular, there is a technology
called "cookies" which may be used by us to provide you
with, for example, customised information from our website. A cookie
is an element of data that a website can send to your browser, which
may then store it on your system. Cookies allow us to understand who
has seen which pages and advertisements, to determine how frequently
particular pages are visited and to determine the most popular areas
of our website. Depending on the type of cookie we use, cookies also
allow us to make our website more user friendly, for example,
permanent cookies allow us to save your password so that you do not
have to re-enter it every time you visit our website.
If you wish,
you can usually adjust your browser so that your computer does not
accept cookies. If you do this, you will still be able to browse
around the site but the functions that allow you to add items to your
trolley, set up a new account or access an existing account will not
be available. Alternatively you can adjust your browser to tell you
when a website tries to put a cookie on your computer. How you adjust
your browser to stop it accepting cookies or to notify you of them,
will depend on the type of internet browser programme your computer
uses. If your computer uses Microsoft Internet Explorer or Netscape
Navigator, you will need to follow these instructions after clicking
onto this link www.aboutcookies.org
(Actwellintl.co.uk is not responsible for the content of external
websites. This link will open a new window.) Go to the heading
"Manage Cookies". Click onto the option you prefer, either
stopping cookies being installed, or notifying you of them. From the
list provided, click onto the programme which your computer uses. If
this is not shown on the list, click on the "help" heading
on the bar at the top of this page, search for information on
"cookies" - an explanation of how to delete cookies will
appear, then follow these instructions.
8.
Please remember, cookies do not contain confidential information such
as your home address, telephone number or credit card details. We do
not exchange cookies with any third party websites or external data
suppliers.
9.
Your browser also generates other information, including which
language the site is displayed in, and your Internet Protocol address
("IP address"). An IP address is a set of numbers which is
assigned to your computer during a browsing session whenever you log
on to the Internet via your internet service provider or your network
(if you access the Internet from, for example, a computer at work).
Your IP address is automatically logged by our servers and used to
collect traffic data about visitors to our websites. We do not use
your IP address to identify you personally.
10.
We only keep cookies for the duration of your visit to our website,
except where you save your login name as referred to above.
Security
11.
We endeavour to take all reasonable steps to protect your personal
information. However, we cannot guarantee the security of any data
you disclose online. You accept the inherent security risks of
providing information and dealing online over the Internet and will
not hold us responsible for any breach of security unless this is due
to our negligence or wilful default.
12.
For further information about the steps we take to protect your
information and make online shopping as secure as possible, please
see our FAQ's.
General
13.
You have the right to see personal data (as defined in the Data
Protection Act) that we keep about you, upon receipt of a written
request and payment of a fee. If you are concerned that any of the
information we hold on you is incorrect please contact us (see
details below).
14.
Please be aware that our site may link to other websites which may be
accessed through our site. We are not responsible for the data
policies or procedures or the content of these linked websites.
How
can I get my name removed from the Actwellintl.co.uk mailing list?
If
you want to be removed from our mailing list, please send an email to
admin@actwellintl.co.uk
with the word 'remove' in the subject line and the email address that
you wish to be removed within the email. Please note that it may take
up to 28 days to action your request. In addition, each electronic
mailing we send you will contain details of how you can un-subscribe.
How
do I change any details stored on Actwellintl.co.uk?
To
change any of your registered details on Actwellintl.co.uk, click on
"Log in & Registration" and enter your login name and
password. Once logged in change any of the details shown and click
"Update my Details"'.
For
further information about shopping on Actwell.co.uk, please read our
Terms
and Conditions
.
Contact
Us
If
you have any comments or queries in connection with our privacy
policy, please
email
customer services
or write to Customer services, Actwell International Ltd, Enterprise
House 4, Box 9504, Brentwood, Essex, CM14 9BQ, UK.
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