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Returns and Refunds

We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are opened. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any query.

If I change my mind...

Within 10 days

• Most things we sell are covered by our 10-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition and with all seals unbroken, with your receipt and we'll give you a refund.

• We're sorry but most items like sealed liquids, tablets and health products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.

• Our 10-day money-back guarantee does not affect your statutory rights.

Distance Selling Regulations

If you have ordered by the internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. To cancel, you can email customer services , within seven days commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

You may cancel an order for services in the same way, within seven days of the date of purchase, unless the product(s) have been despatched..

If you have an Internet order query, please email customer services. (For security and training purposes, telephone calls to and from customer service centres may be recorded or monitored).